At Eye Vision, customer satisfaction is important to us. Our eyewear goes through quality checks before delivery. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded. By placing an order with Eye Vision, you agree to the terms outlined below.

1. Product Inspection at Delivery

Customers are strongly advised to inspect their eyewear in the presence of the delivery personnel at the time of delivery. If the product is damaged, defective, or incorrect, you must notify us immediately. For non-customized sunglasses and eyeglass frames, returns are only allowed at the time of delivery if the product does not meet expectations, by paying the applicable delivery charge.

2. Return & Exchange Eligibility (Non-Customized Products)

For sunglasses and eyeglass frames without customized or prescription lenses, exchanges or refunds may be considered under the following conditions:

  • Product not as expected
  • Incorrect size or fit
  • Change of mind

To be eligible:

– The request must be made within 24–72 hours of delivery

– The product must be unused, unworn, and in resalable condition

– Original packaging, tags, seals, and accessories must be intact

Note: Eye Vision reserves the right to refuse any return or exchange that does not meet these conditions.

3. Customized & Prescription Lens Orders

Orders that include customized or prescription lenses are prepared according to the prescription details provided by the customer. These items are non-returnable and non-refundable due to their personalized nature. Eye Vision does not verify prescriptions; customers are solely responsible for the accuracy of submitted prescription information. In case of a manufacturing defect or an error caused by Eye Vision, we will take appropriate steps to resolve the issue.

4. Exchange Process

Each order is eligible for one exchange request only. The exchanged product must be of equal or higher value than the original purchase. Exchange requests must be initiated by contacting our customer support within the allowed timeframe. Our delivery personnel may facilitate the exchange upon delivery of the replacement product.

5. Refund Policy

  • Approved refunds will cover the product price and delivery charge both
  • Partial refunds may apply for orders involving customized components
  • Refunds will be processed through the original payment method
  • Refund processing time is 7–10 working days after approval

6. Cash on Delivery (COD) Orders

For Cash on Delivery orders, approved refunds will be processed via mobile financial services or another agreed method after verification.

7. Contact & Support

To initiate a return, exchange, or report an issue, please contact our customer support team within the applicable timeframe using the contact details provided on our website.

Note: Eye Vision reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon publication on our website.