Welcome to Eye Vision (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, use our services, or make a purchase from us.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

We may collect personal information from you in the following ways:

a) Information You Provide Directly

  • Name, email address, phone number
  • Billing and delivery address
  • Order details and purchase history
  • Account information (username and password if you create an account)
  • Customer support communications

b) Information Collected Automatically When you browse our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited and usage data

This information helps us improve website functionality and user experience.

2. How We Use Your Information

We use your personal information for the following purposes, to:

  • Process, confirm, and deliver your orders
  • Manage your account and provide customer support
  • Process payments through secure third-party payment gateways
  • Communicate order updates, service notices, and important information
  • Improve our website, products, and services
  • Conduct internal analysis using anonymized data
  • Send promotional or marketing communications, where permitted

3. Marketing Communications

We may send you promotional emails or messages about our products, offers, or updates. You can opt out of marketing communications at any time by using the unsubscribe link in our messages or by contacting us directly. Even if you opt out, we may still send you essential service-related communications.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and enable essential website features such as shopping cart functionality.

Cookies may be used to:

  • Remember your preferences
  • Analyze website traffic and usage
  • Improve site performance

You can choose to disable cookies through your browser settings; however, doing so may limit certain features of our website.

5. Sharing Your Information

We may share your personal information with third parties only where necessary, including:

  • Delivery partners and couriers to fulfill orders
  • Payment gateways and financial service providers to process transactions
  • Service providers who assist with website operations, analytics, or customer support

These third parties are authorized to use your information only as necessary to perform their services. We do not sell or rent your personal data to third parties.

6. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Payment transactions are processed through secure payment gateways using encryption technologies such as SSL. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our policies.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data, subject to legal requirements
  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

9. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication. Continued use of our website after changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, your personal data, or would like to exercise your rights, please contact us through the contact information provided on our website.

This Privacy Policy is governed by and construed in accordance with the laws of the People’s Republic of Bangladesh.